L&M provides all of the ongoing support functions to allow members to receive benefits of membership without concerning themselves with the operational aspects of delivering the benefits. Services in this area include: Headquarters Office Services & Identity: We provide complete and seamless headquarters identity satisfying legal and operational requirements. This means that an association does not need to worry about the expense of leasing office space, nor maintaining basic office facilities (e.g., phone systems, computers, etc.) European Branch Office Services and Identity: Through its European headquarters office just outside of London, L&M provides a turn-key solution for an extension of operations into Europe. Telephone Services: A unique telephone number is assigned to the organization with sufficient lines to handle volume. A voice mail system informs callers that they have reached the client organization; this system operates seven days a week, 24 hours a day. Electronic Communications: Professional systems administration supports a full range of services: Domain Name Service (@client.org) e-mail list management & maintenance ftp site management & maintenance WWW page creation and site management Publications & Document Distribution: L&M will manage the production and distribution of an association's publications and documents, or manage outside contractors performing these activities. Materials might include technical white papers, formal specifications, promotional materials, association brochures, etc. Financial Accounts & Records: We offer cash and asset management services and regular reporting of these activities to the board of directors: Management of bank accounts and account reconciliation; Invoicing and dues collection; Bill payment within an established signature authority specified by the board of directors; Production and distribution of financial reports; Tax compliance. Financial Management & Planning: L&M assists clients in the collection and evaluation of investment alternatives for reserve assets. Planning & Meeting Management Services: L&M's planners have managed conferences and meetings for as many as 1,000 participants in a variety of domestic and international venues. Services include site selection and contracting, pre-registration, on-site registration, on-site logistics, room blocking, audio/visual service contracting, etc. Record Keeping: L&M maintains all corporate records, including membership files; mailing lists; accounting records; federal, state and local filings (e.g., NCRPA compliance filings, tax returns, licenses, etc.); copies of official meeting minutes; documentation of member votes; and any other corporate record deemed appropriate to retain. These records are maintained in the most useful media (i.e., hard copy, digital form, or both when appropriate).